Babel Street Insights Status

All Systems Operational

About This Site

The Babel Street Customer Experience Team provides real-time updates on the health and performance of the Insights platform. If you have a separate issue or feedback to report, please contact us at helpdesk@babelstreet.com and we will be happy to work toward a resolution with you.

Documents Operational

Logins and Alerting Operational

People Operational

Projects Operational

Business Operational

Images Operational

Synthesis Graph Operational

Domains Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 11, 2026

No incidents reported today.

Jun 10, 2026

Incorrect Document Counts and Delayed/Empty Results

Resolved - The issue causing delays in document processing has been resolved. Processing has fully caught up, and the system is operating normally.

Our team has verified that documents are being ingested and returned as expected.

Thank you for your patience while we worked through this issue. If you continue to experience any unexpected behavior, please contact Support.
Jun 10, 13:57 UTC

Identified - We are currently investigating an issue where some saved filters in Insights may display document counts that do not match the number of documents available when the filter is opened. In some cases, users may also experience delayed or empty results when accessing those filters.

Our team is actively reviewing the issue and working to restore accurate document counts and expected filter behavior. We will provide an update as soon as more information is available.
Jun 8, 19:16 UTC

Jun 9, 2026

No incidents reported.

Jun 8, 2026

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Decline in Babel Data Library collection

Resolved - This incident has been resolved.
Jun 4, 19:09 UTC

Monitoring - Our team has completed the initial investigation and identified the area requiring changes. We are currently implementing and validating the solution to ensure it addresses the reported behavior without impacting related functionality.

Current status:
• Investigation completed.
• Root cause identified.
• Solution implementation is in progress.
• Validation and testing are underway.

Expected timeline:
• We anticipate completing the remaining work and providing a further update within the next 2 hours.
Jun 4, 15:56 UTC

Identified - We are currently investigating the issue and have identified a problem on our side that is affecting collection performance. Our team is actively working to resolve it and restore normal collection levels as quickly as possible.

We will keep you updated as we make progress and will let you know as soon as the issue has been resolved.

We appreciate your patience and apologize for the inconvenience.
Jun 3, 14:24 UTC

Jun 3, 2026

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026

Issues with Retrieve Documents in People Search

Resolved - Quick update on the People Search issue — this has now been resolved. The root cause turned out to be a permissions issue, which has been corrected. Everything is functioning as expected now.
May 28, 14:06 UTC

Identified - Retrieve Documents functionality within People Search is currently experiencing an outage. The team is actively investigating the issue and working toward a resolution. We’ll provide additional updates as more information becomes available.
May 26, 15:25 UTC